Contact us

Whether you're a private car owner trying to keep on top of your service schedule or a fleet manager coordinating maintenance across dozens of vehicles, Artextor is here to help. This page explains the best ways to reach our service centre, what information to have ready, and what happens after you get in touch — so your enquiry moves quickly from first contact to a booked appointment. When contacting us, it helps to have a few details to hand. For private drivers, that means your vehicle's make, model and year, the registration number, the current mileage, and a short description of the issue or the service you're due. If a dashboard warning light has appeared, note its colour and symbol — a steady amber light and a flashing red one call for very different responses, and telling us upfront helps us advise you on how urgent the visit is. If you're not sure what a light means, our guide on common dashboard warning lights explains the most frequent ones and when to keep driving versus when to stop. Fleet managers are welcome to reach out about ongoing maintenance arrangements rather than one-off jobs. We can discuss scheduled servicing across multiple vehicles, staggered booking so your operations aren't disrupted, consolidated reporting, and diagnostics for recurring faults across a fleet. If you're building or reviewing a maintenance plan, our guide on planning maintenance for company fleets is a useful starting point, and we're happy to talk through how it applies to your specific vehicles and duty cycles. Common reasons people contact us include: booking a scheduled service, arranging an electronic diagnostic check when a warning light appears, requesting a pre-purchase or roadworthiness inspection, asking whether a component should be repaired or replaced, and following up on work already carried out. If you're unsure whether your vehicle is due for attention, take a look at our guide on understanding your vehicle maintenance schedule — it outlines the typical intervals for oil changes, filters, brakes and timing components, so you can gauge what's likely needed before you call. For diagnostics enquiries in particular, we understand that intermittent faults are frustrating. Symptoms that come and go — a light that appears then clears, a hesitation under acceleration, an unusual noise at certain speeds — are worth describing in as much detail as you can, including when they occur and how often. Our guide on how vehicle diagnostics work explains how we read fault codes and interpret them alongside a physical inspection, so you'll know what to expect from a diagnostic appointment. Once we receive your enquiry, we aim to respond during our normal working hours. We'll confirm the details, give you a realistic idea of the work involved and the time required, and offer appointment options. For scheduled servicing, we'll confirm what's included at your interval — you can preview this in our guide on what scheduled servicing includes — and flag anything that may need attention based on your mileage and history. For repair-or-replace decisions, we'll set out the trade-offs honestly so you can make an informed choice; our related guide covers the factors we weigh, such as age, remaining life and cost. We welcome questions before you commit to anything. If you'd simply like to understand a maintenance topic in more depth, our guides cover the essentials in plain language — and you're always free to contact us afterwards to discuss how they apply to your own car or fleet. Read more.